Refund policy

Return and Refund Policy

Thank you for shopping with us! We want to ensure that you are completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

Returns:

• Eligibility: We accept returns within 14 days of purchase. Items must be unused, in their original packaging, and in the same condition as when you received them.
• Non-Returnable Items: Unfortunately, we cannot accept returns on final sale items, custom products, or perishable goods.

Return Process:

• How to Return: To initiate a return, please contact our customer service team at info@choicebymbp.com to obtain a return authorization. Fill out the return form included in your package.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds:

• Processing Time: Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to the original payment method.
• Partial Refunds: Items that are returned outside the 14-day window or not in original condition may be subject to a partial refund.

Exchanges:

• Policy: We do not offer direct exchanges. Please return the item you wish to exchange and place a new order for the replacement item.

Defective or Incorrect Items:

• Policy: If you received a defective or incorrect item, please contact us at info@choicebymbp.com within 3 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

Contact Us:

• For any questions or concerns regarding returns and refunds, please reach out to our customer service team at info@choicebymbp.com.

Thank you for your understanding and cooperation.